by RapidResultsNZ | Oct 18, 2012 | Customer Service
It’s really funny when you start to look at things more closely you start to see why some organisations cause themselves issues and become their own worst enemy. I thought I would share a true (and frustrating) story with you to highlight this point. I was out...
by RapidResultsNZ | Aug 27, 2012 | Customer Service, Staff Management
If you are anything like me you will laugh out loud at this story – read to the end as there are some good points! THE GAS BILL You will like this… And it is a true story! On Thursday, 24th January 2002, Derek Guille broadcast this story on his afternoon...
by RapidResultsNZ | Aug 3, 2012 | Change Management, Customer Service, Sales Skills, Self Development, Staff Management, Time Management
I know I am not the only one who rolls their eyes when thinking of getting tradespeople round to do some work. A history and reputation of no shows, no calls, no follow up, no quotes or my personal favourite leaving halfway through a job because they have another job...
by RapidResultsNZ | Jun 20, 2012 | Customer Service
Collecting Debt… …Okay, so we’ve all been there right? We do a great job of getting the customer, providing services to the customer and maintaining the relationship – then our accounts team, with one call, letter or email destroy all our good...
by RapidResultsNZ | Apr 13, 2012 | Coaching, Customer Service, Self Development, Team Building
As customers we often complain about the level of service we receive from people we are trying to spend money with. How many times have you ever thought about how we interact with those providers and whether or not our manners and the way we interact with providers...
by RapidResultsNZ | Jan 23, 2012 | Customer Service
Some people seem to think customer service is this really hard set of skills, techniques and magical formulas that are learnt in secret service school! It starts with good manners The fact of the matter is that good service starts with something as simple as good...
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