Dealing with difficult customers
The biggest obstacle to closing new business is often how well your team manages and responds to customer objections. In this course, you will learn techniques to manage customer objections and avoid missed client opportunities, as well as how to interpret these objections and get to the root of your customers’ hesitation in order to address them effectively.
What you will learn
- Get to the real issues of your team’s faster
- Tap into the hidden expertise in your organisation
- Transform insight and awareness into commitment and shared goals