About us
The Training You Need, The Results You Want
Rapid Results Ltd
Rapid Results is a leading premier provider of Contact Centre training with over 15 years of practical experience training and developing the New Zealand market.
Areas of expertise include customer service, sales, leadership, communication, difficult customers and more. All courses are developed based on an ROI for the organisation with every stage of a project measurable.
THE TRAINING YOU NEED. THE RESULTS YOU WANT!
Measurements – the ability to work with clients and set measures around the project that Rapid Results can be held accountable to.
ROI – working with clients to develop a Return on Investment model and set of figures that will show the benefits and gains from the project undertaken.
Ongoing sustainable change – the ability to make a positive difference to an organisation that is long term and not just a ‘flash in the pan’ and then back to business as usual.
Training guarantee – Rapid Results are so confident in their abilities that they give a 100% guarantee on training provided to remove you from any risk.
Having worked with hundreds of organisations across Australasia from Top 200 organisations, Government departments and privately owned SME’s Rapid Results has proved time and time again that training can be measurable, accountable and achieve long term results while being fun, engaging and interesting..
The secret of our success?
Our Team
TONY BURNET
Managing Director
CAROLYN BURNET
JOINT CEO
ANNA JAMES
Marketing & Project Manager
Rapid Results Community
Meet Our Trainers
Terry Williams
Training Consultant
Terry Williams has extensive business experience and has a solid understanding of the issues that face real business people in the real world.
He has lived and worked across New Zealand in Christchurch, Wellington and Auckland….
Linda Guirey
Training Consultant
Linda Guirey is one of the most respected and sought after experts on Attitudes, Beliefs and Choices in the workplace.
She is an award winning international speaker and trainer with over 15 years presentation and training experience
Cherri Holland
Training Consultant
Cherri Holland has worked with thousands of leaders and service teams from hundreds of organisations and business units across most sectors in 9 countries to improve performance and organisational efficiency.
Elaine McMeeking
Training Consultant
Elaine has a Bachelor of Arts, Teachers diploma and a Masters Degree specialising in Training Management.
She has run her own business for 20 years, working with a variety of clients, in the Corporate, Retail and Government sectors. She has experience working in South Africa, China, Japan, Australia, India and New Zealand.
Tracey Brake
Training Consultant
Tracey has been passionately immersed in the training and development field for six years now.
Her 20 years of corporate experience in the customer services and contact centre field, combined with her BA in Social Sciences and Conflict Resolution, Youthline counselling experience and grief studies certificate, mean she brings a unique skill set, intuition and perspective to any training, coaching or facilitation session.
Derek Good
Training Consultant
Training Consultant Derek Good is a facilitator for management teams and front line staff and has been in General Management since 1994 in the UK and in New Zealand.
Derek was one of the original owners of Rapid Results Limited and a previous winner of North Shore Enterprise’s Excellence in Service Delivery Award and the TUANZ award for General Education