by RapidResultsNZ | Dec 15, 2011 | Coaching
The first basic rule for coaching is to realise that each person is different and that they will require some individual attention and approach in regards to feedback and coaching. Some people will be very sensitive and embarrassed to be given constructive feedback...
by RapidResultsNZ | Dec 13, 2011 | Customer Service
It never ceases to amaze me how some businesses seemingly give no thought about that first customer interaction with them. I have phoned a number of companies recently as a customer and have been met with a reception that ranged from a chilly Antarctic wind to a...
by RapidResultsNZ | Dec 8, 2011 | Coaching
Did you know that the ‘way’ you say something (tone) has more weighting on what you say than the words you use? All too often we focus on the words that we use rather than the way we use them. It’s true that words are important. In the field of Law, if you...
by RapidResultsNZ | Dec 8, 2011 | Coaching
Sometimes you may find yourself in a position where, geographically, you will not be able to effectively coach regularly enough in the physical space. You may have team members spread far and wide and need to engage in coaching remotely. For some managers these days,...
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