rapid results Blog
The Gas Bill…listen to your customers!
If you are anything like me you will laugh out loud at this story - read to the end as there are some good points! THE GAS BILL You will like this... And it is a true story! On Thursday, 24th January 2002, Derek Guille broadcast this story on his afternoon program on...
What produces champions?
The London 2012 Olympic Games have now concluded during which we have seen some amazing examples of sporting prowess. Some of us will have shared in the incredible emotion as we've witnessed a running athlete drop to their knees realising they have won a title or the...
Managing Conflict
As a leader, managing conflict is part of your role. It comes with the territory and you can use conflict that exists as a positive in your team. Don’t be afraid of conflict. In basic terms, conflict can be a difference of opinion. It’s healthy and helps to innovate...
Tradespeople need customer service skills too
I know I am not the only one who rolls their eyes when thinking of getting tradespeople round to do some work. A history and reputation of no shows, no calls, no follow up, no quotes or my personal favourite leaving halfway through a job because they have another job...
Delegation Tips
For many people, searching for delegation tips means they are looking for a short cut to free up some time. The real area to improve on is to stop making excuses for not delegating and there are plenty of them. Usually, their reasoning has no actual basis of truth –...
How to collect debt and keep your customers
Collecting Debt... ...Okay, so we've all been there right? We do a great job of getting the customer, providing services to the customer and maintaining the relationship - then our accounts team, with one call, letter or email destroy all our good work! It’s no always...
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