rapid results Blog
Are you ‘hooking’ your learners?
We often face the same issue - we want to get our new staff up to speed as fast as we can but we also want to ensure they know enough to be able to undertake their role with confidence. Rght there is the biggest clash of training issues we face! On one hand the...
Are you a good manager?
Having staff and being a manager can be both rewarding and frustrating. If you find it rewarding you are either doing some things right or are just darn lucky. If you find it frustrating, you may just be unlucky or you could benefit from these top ten tips on how to...
Does good service start with good manners?
Some people seem to think customer service is this really hard set of skills, techniques and magical formulas that are learnt in secret service school! It starts with good manners The fact of the matter is that good service starts with something as simple as good...
How do you address personal hygiene?
It's that dreadful duty that falls to many managers to address the issue of personal hygiene or body odour (body odor). I've had to do it and there's no fun, easy way to tackle it but there are some points that can make the job a bit more palatable if you'll excuse...
Can I really reduce my induction time?
The short answer is yes you can! The long answer is how you do it. I talked about reduction techniques in a previous induction blog but this focus is on faster uptake and longer retention of material. As the saying goes ‘time is money’ and the longer you have new...
What is holding back your induction plan?
Induction, onboarding, welcoming, whatever name you use for your programme it means the same thing: reinforce the person's decision to join your organisation and give them the skills and confidence to ensure they can do what they have been hired for. The benefits of...
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