rapid results Blog
Can you coach people all the same way?
The first basic rule for coaching is to realise that each person is different and that they will require some individual attention and approach in regards to feedback and coaching. Some people will be very sensitive and embarrassed to be given constructive feedback...
What are your customer’s first impressions of your business?
It never ceases to amaze me how some businesses seemingly give no thought about that first customer interaction with them. I have phoned a number of companies recently as a customer and have been met with a reception that ranged from a chilly Antarctic wind to a...
Do your staff members use the right tone of voice?
Did you know that the 'way' you say something (tone) has more weighting on what you say than the words you use? All too often we focus on the words that we use rather than the way we use them. It’s true that words are important. In the field of Law, if you don’t read...
How to coach your staff remotely
Sometimes you may find yourself in a position where, geographically, you will not be able to effectively coach regularly enough in the physical space. You may have team members spread far and wide and need to engage in coaching remotely. For some managers these days,...
How to improve your sales results through ROI
To add some impressive reasons for customers to buy from you, try looking at using ROI (Return on Investment) in your sales approach. Improving your sales skills and sales closures can be made so much easier by considering this simple ROI methodology. There are many...
How do I get my staff to ask the right questions?
A common frustration we hear from leaders and managers, is customer service staff who never seem to know the answers to the questions that really matter when you’re trying to resolve customer complaints. Another frequent dilemma is how to get members of your team to...
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