rapid results Blog
What is it customers actually want?
Blog by Carolyn Burnet We all talk about Customer Service being paramount in our business. We tell our staff that they must deliver exceptional Customer Service to every customer and we believe that if they do our customers will keep coming back to us – why would they...
How to develop common sense
Blog by Tony Burnet A question that I hear constantly is, “Why don’t my staff use common sense?” Many situations can be avoided by using common sense – but what is it? Common sense (also known as Practical Intelligence!) can be learned and should be applied every day....
Surely everyone loves LEGO
blog by Carolyn Burnet. I am a self-confessed devotee of Lego – and I am well out of childhood! What’s not to love? And it seems that I am not alone. A baker in London who made an edible Lego wedding cake had 144,154 Facebook Likes, 23,048 Comments and 70,417...
Decision-making made easy – distract yourself!
Blog by Rapid Results facilitator Terry Williams “Every thought on the wire leads to a fall.” Philippe Petit, High Wire Aerialist. People feel much more responsible for their actions than their inactions. Joseph Hallinan says in his book, Errornomics – Why We Make...
Tenacity & focus will keep you on track with your goals
Blog by Carolyn Burnet. How are marathons and sales related? They both take up a huge amount of dedication, tenacity, and focus. I love to run marathons – but my goodness they are tough! I need to decide to run a marathon a long time before the date of the...
Hey! You passed my bus stop!
Blog by Jade McFadyen. A few weeks ago, my sister shared her experience with me of catching a slightly earlier bus home than she would normally take one Friday evening. While it wasn’t her normal bus, this bus took the same route home she normally took, passed the...
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