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Don’t just tick the boxes
Several people have said to me in the past, “Well, we do coaching regularly but nothing changes”. Most people see the need for coaching so they do it, but for a lot of people the coach isn't converted. The coach doesn't have buy-in and at best ‘accepts’ that it needs...
I am in a meeeeting!
How many times have you heard those words recently? If you are in sales or you are a supplier like us then you may have noticed this strange phenonmenon that seems to be occurring across all business sectors; what I am talking about is the annoying habit of answering...
Creating a Positive First Impression Face to Face
Most of what you can read about creating a positive first impression on the phone is true for the face to face role too. However, there are more components to be aware of when the customer or visitor is physically in front of you. To get the basics, check out this...
Creating a Positive First Impression on the Phone
In a phone based role, you don’t have visual clues to give away to the caller, so you may think you're able to get away with a bit more. Be careful because your attitude can mess it up for you if you have a bad one. Let’s consider a train with carriages. If the engine...
Watch the Game and the Scoreboard!
If you've spent any time at a sports game, you will know that sometimes the score will not necessarily reflect the state of the game. I remember a football game (soccer to all American friends) where I stood on the sidelines and my team were 1:0 down with only a few...
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