by RapidResultsNZ | Jul 27, 2015 | Coaching, Self Development, Staff Engagement
Blog by Tony Burnet A question that I hear constantly is, “Why don’t my staff use common sense?” Many situations can be avoided by using common sense – but what is it? Common sense (also known as Practical Intelligence!) can be learned and should be applied every day....
by RapidResultsNZ | Apr 28, 2015 | Change Management, Coaching, Managing Stress, Productivity, Self Development, Time Management
Blog by Rapid Results facilitator Terry Williams “Every thought on the wire leads to a fall.” Philippe Petit, High Wire Aerialist. People feel much more responsible for their actions than their inactions. Joseph Hallinan says in his book, Errornomics – Why We Make...
by RapidResultsNZ | Apr 20, 2015 | Coaching, Managing Stress, Productivity, Sales Skills, Self Development
Blog by Carolyn Burnet. How are marathons and sales related? They both take up a huge amount of dedication, tenacity, and focus. I love to run marathons – but my goodness they are tough! I need to decide to run a marathon a long time before the date of the...
by RapidResultsNZ | Mar 11, 2014 | Change Management, Customer Service, Self Development, Staff Management, Team Leadership
Have you ever noticed there are some people in your life that just seem to do nothing but take? These are the people that you only hear from when they want something or when you do connect are rude or disrespectful to you but then expect you to help them. You know...
by RapidResultsNZ | Nov 7, 2013 | Customer Service, Sales Skills, Self Development, Staff Management, Training & Development
How many times have you heard those words recently? If you are in sales or you are a supplier like us then you may have noticed this strange phenonmenon that seems to be occurring across all business sectors; what I am talking about is the annoying habit of answering...
by RapidResultsNZ | Sep 15, 2013 | Customer Service, Self Development, Training & Development
Most of what you can read about creating a positive first impression on the phone is true for the face to face role too. However, there are more components to be aware of when the customer or visitor is physically in front of you. To get the basics, check out this...
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