by RapidResultsNZ | Nov 7, 2013 | Customer Service, Sales Skills, Self Development, Staff Management, Training & Development
How many times have you heard those words recently? If you are in sales or you are a supplier like us then you may have noticed this strange phenonmenon that seems to be occurring across all business sectors; what I am talking about is the annoying habit of answering...
by RapidResultsNZ | Jun 13, 2013 | Change Management, Staff Management, Team Building, Team Leadership
If you’ve spent any time at a sports game, you will know that sometimes the score will not necessarily reflect the state of the game. I remember a football game (soccer to all American friends) where I stood on the sidelines and my team were 1:0 down with only a...
by RapidResultsNZ | May 23, 2013 | Coaching, Staff Management, Team Leadership
Every time an employee leaves the company it costs the company time, money and effort to replace them. Most of the research suggests the amount of money it costs to replace an employee is at least equal to and often greater than their leaving annual salary. So...
by RapidResultsNZ | Apr 17, 2013 | Managing Stress, Self Development, Staff Management
As we all know, sometimes life throws up unexpected problems or situations that we would rather not have to deal with. When there are arguments or disagreements, whether at home or in the workplace, it’s easy to put them in the ‘too hard’ basket and...
by RapidResultsNZ | Mar 11, 2013 | Staff Management, Team Building, Team Leadership
One way you can help your team to peer manage each other is to set up a team charter. This is a set of guidelines that says, ‘This is how we work around here’. Another name for this is a Team Constitution. Always include the team in setting up a team charter. Never...
by RapidResultsNZ | Nov 5, 2012 | Change Management, Staff Management, Team Leadership
In the business world, there is a constant flow of change. In fact, some industries are all about change. We have new technologies, restructures, new team members, new board members, changes in governments, new laws etc. Managing people through change is often...
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