Lost Opportunity

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Do you ever contact a company and afterwards think; “Thank goodness that person doesn’t work for me?”.

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I have had just that thought after receiving woeful customer service from a company that I had wanted to purchase from.

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I chose the company as I had been recommended one of their sales team. When I rang I was met with “Is he expecting you? Hold on and I’ll try and find him.”

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After a wait of over a minute, she came back with “I can’t find him, do you want to call back? Cool. See ya.”

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How would you feel if you knew that was how your front-line staff were talking to your customers?·

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• No professional greeting stating either the company or their name·

• No courteous transfer of call· Not attempt to find out my needs·

• No attempt to get my details·

• No professional farewell

And guess what? No sale!

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Could your customers be experiencing this type of poor customer service and could you be losing sales as a result?

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If you are the kind of person who is keen to develop your team to reach their professional potential, then make contact on either 09 447 1994 or email carolyn@rapidresults.co.nz

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Rapid Results – The training you need, the results you want