by RapidResultsNZ | Mar 11, 2014 | Change Management, Customer Service, Self Development, Staff Management, Team Leadership
Have you ever noticed there are some people in your life that just seem to do nothing but take? These are the people that you only hear from when they want something or when you do connect are rude or disrespectful to you but then expect you to help them. You know...
by RapidResultsNZ | Nov 7, 2013 | Customer Service, Sales Skills, Self Development, Staff Management, Training & Development
How many times have you heard those words recently? If you are in sales or you are a supplier like us then you may have noticed this strange phenonmenon that seems to be occurring across all business sectors; what I am talking about is the annoying habit of answering...
by RapidResultsNZ | Sep 15, 2013 | Customer Service, Self Development, Training & Development
Most of what you can read about creating a positive first impression on the phone is true for the face to face role too. However, there are more components to be aware of when the customer or visitor is physically in front of you. To get the basics, check out this...
by RapidResultsNZ | Aug 6, 2013 | Customer Service
In a phone based role, you don’t have visual clues to give away to the caller, so you may think you’re able to get away with a bit more. Be careful because your attitude can mess it up for you if you have a bad one. Let’s consider a train with carriages. If the...
by RapidResultsNZ | Jan 30, 2013 | Customer Service, Sales Skills
When you are in a customer service industry you tend to notice things more and see examples everywhere. Most weekends I go out to play golf with a few friends, we tend to start early so we still have the rest of the day free afterwards. We like to try different golf...
by RapidResultsNZ | Nov 27, 2012 | Customer Service, ROI, Sales Skills
It’s funny how things change. Once upon a time if you didn’t have a business card in a business situation people would look at you sideways and not take you seriously. Why would you? The person you are dealing with can’t be a professional, they...
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