by RapidResultsNZ | Dec 13, 2011 | Customer Service
It never ceases to amaze me how some businesses seemingly give no thought about that first customer interaction with them. I have phoned a number of companies recently as a customer and have been met with a reception that ranged from a chilly Antarctic wind to a...
by RapidResultsNZ | Nov 28, 2011 | Customer Service
A common frustration we hear from leaders and managers, is customer service staff who never seem to know the answers to the questions that really matter when you’re trying to resolve customer complaints. Another frequent dilemma is how to get members of your team to...
by RapidResultsNZ | Nov 28, 2011 | Customer Service
For people in the customer service industry, saying no can be a daily occurrence. So, to be able to say it and not offend is a great skill to learn and can be easier than you think. Saying no can be tough sometimes. I think it’s our natural desire to want to help. For...
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