by RapidResultsNZ | Mar 6, 2014 | Change Management, Staff Management, Training & Development
Influencing and persuasion are two words which are often used interchangeably. Regardless of your preference, influencing does include elements of persuasion and in his book entitled Influence: The Psychology of Persuasion Professor Robert Cialdini shares the six laws...
by RapidResultsNZ | Nov 7, 2013 | Customer Service, Sales Skills, Self Development, Staff Management, Training & Development
How many times have you heard those words recently? If you are in sales or you are a supplier like us then you may have noticed this strange phenonmenon that seems to be occurring across all business sectors; what I am talking about is the annoying habit of answering...
by RapidResultsNZ | Sep 15, 2013 | Customer Service, Self Development, Training & Development
Most of what you can read about creating a positive first impression on the phone is true for the face to face role too. However, there are more components to be aware of when the customer or visitor is physically in front of you. To get the basics, check out this...
by RapidResultsNZ | May 8, 2013 | Team Building, Team Leadership, Training & Development
We’ve all been in meetings that have been dominated by a few people and where some people never contribute. Well, that can be a thing of the past with LEGO Serious Play. The process allows for all participants to be equally involved where all contribute and...
by RapidResultsNZ | May 2, 2013 | Team Building, Team Leadership, Training & Development
The past few years have seen changing trends in training habits for a lot of businesses. Compliance training and essential training continue to happen because without them some businesses couldn’t function. Other training though, often considered optional...
by RapidResultsNZ | Jan 26, 2012 | Training & Development
‘There’s more than way to skin a cat’, is the old adage. The same applies to how to train. Just because that’s the way it’s always been done it doesn’t mean it can’t be done a better way. Traditional learning is primarily...
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