Customer Service
Rose Park Hotel 92 Gladstone Road, Parnell, New ZealandThis 1-day course is designed for anyone who deals with customers either face-to-face or by phone.
Objectives
Staff will have greater understanding of their own motivation and attitude
Improved conversation control
Increased rapport-building skills
Negotiation Skills
Rose Park Hotel 92 Gladstone Road, Parnell, New ZealandThis course is designed for people who negotiate at work with customers, suppliers & business partners. It equips those who's job success depends on their ability to negotiate with tips […]
On Job Coaching
Rose Park Hotel 92 Gladstone Road, Parnell, New ZealandThis On Job Training & Coaching Techniques course aims to promote a culture of excellence through individual and small group coaching.
Personalities & Communication
Rose Park Hotel 92 Gladstone Road, Parnell, New ZealandThis Communication course is designed for anyone who would like to understand how to communicated more effectively - either by phone or face to face.
Team Leader Training
Rose Park Hotel 92 Gladstone Road, Parnell, New ZealandThis two-day public course will develop a Team Leaders’ skills and understanding of a number of areas of leadership. It will explore basic leadership concepts, motivation, communication, managing conflict, leading […]
Managing Multiple Priorities
Rose Park Hotel 92 Gladstone Road, Parnell, New ZealandThis Managing Multiple Priorities course aims to provide the attendee with the tools to plan and prioritise their time and get the most out of each day.
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