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Calendar of Events
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Customer Service
This 1-day course is designed for anyone who deals with customers either face-to-face or by phone.
Objectives
Staff will have greater understanding of their own motivation and attitude
Improved conversation control
Increased rapport-building skills
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Negotiation Skills
Negotiation Skills
This course is designed for people who negotiate at work with customers, suppliers & business partners. It equips those who's job success depends on their ability to negotiate with tips and techniques to get the best outcome.
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On Job Coaching
This On Job Training & Coaching Techniques course aims to promote a culture of excellence through individual and small group coaching.
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